FREQUENTLY BARKED QUESTIONS
BOARDING INFORMATION
Q: My dog has never boarded overnight before, what’s the best way for me to prepare them?
A: The best way for you to prepare your pup for overnight boarding, at any facility, is to get them comfortable with the staff and their new environment first. After your initial temperament test, we recommend starting your pup with a couple half or full days of daycare before leaving them for an overnight. This will help them develop a positive association with our facility and will ultimately make them more comfortable for their stay. If your dog has never boarded before, we also recommend doing a one-night trial stay before your trip to see how they will do during the night. This will help ease both you and your pup while you are away!
Q: It’s my first time boarding my dog at The Bone. What should I expect?
A: Here at The Bone Adventure we provide cage free boarding for all our wonderful dogs. During the day, the dogs are outside in supervised play groups, playing and having the time of their lives. They get the exercise they need and the socialization they love with other like-minded dogs and our friendly staff. Keep in mind, if your dog is not used to daycare or boarding, they may need extra down time, so they do not overdo it. We recommend daily breaks for any dog not used to this much activity. We serve breakfast, lunch, and dinner and our supervisors can administer any medications you provide for no extra charge. Around 7 pm, the dogs are brought in for the night so they can settle in and find a cozy spot to sleep.
Q: When should my dog arrive for boarding?
A: Anytime between 6:30 am and 8 pm. Our boarding operates just like a hotel… So no matter what time your dog checks in, they will be paying the same price to sleep overnight – whether you are on a package or not. We do this to encourage you to bring your dog in as early as possible, ensuring your dog will have plenty of time to play and acclimate before bedtime. A tired dog will sleep much better than a dog that’s been napping at home all day! This typically works to most people’s/dog’s benefit, but in the event that your schedule necessitates you bringing your dog close to 8 pm we will still subtract a full day from the package.
Q:Where does my dog sleep at night?
A: At our Bone Home (Superior) location, we offer slumber party style sleeping in our blue room where a handful of dogs will be sleeping near our overnighter. If your dog requires a quieter environment, we also offer our hotel rooms where they can either sleep alone or with a buddy. At our Bone Backyard (Bristol) location, we offer mainly slumber party style with majority of the dogs sleeping together with our staff member close by to keep an eye on everyone. We also have doggie dens if your dog prefers snoozing in his or her own sleeping area.
Q: How do I provide feeding or medication instructions for my dogs boarding stay?
A: To provide instructions for your dogs boarding stay please fill out our Boarding Check in sheet, which you may find here (link). This will help us ensure we have all the correct instructions. You can also let us know if you’d like your pup to get any additional services while they are here such as attending the Swim Club or stopping by the S’paw for a bath or groom before departure.
Q: What time do I need to pick my dog up by on the day they go home in order to not be charged for daycare?
A: 11 am is our normal checkout time. You are welcome to pickup after that, but we will charge for either a ½ day of daycare (11am-3 pm) or a full day of daycare (3pm-8pm), depending on when you pick them up. However, if your dog will be getting groomed by us the day they go home we will give you a couple of extra hours for free. This means your dog can stay until 1 pm with no daycare charge, until 5 pm with a 1/2 day charge, and only 5-8pm would be a full day charge.
Q: What if I am running late for my scheduled pickup time, will you charge me for daycare?
A: We try not to be sticklers, but we hope you understand our need to stick to our policies regarding charges related to pickup times.
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Bone Home (1629 Superior, Costa Mesa) is the ideal location for older dogs, puppies, and dogs that need that extra bit of help to build up their socialization skills (you could call it the “high school” level of socialization). With a more mellow and home-like environment, Bone Home offers the perfect balance of play and relaxation for your dog and is excellent for long term boarding stays.
The Bone Backyard (2700 Bristol, Costa Mesa) is better for extremely socialized dogs, dogs who love to swim, and dogs who need that extra bit of running stimulation (“university” level of socialization)!
